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My CV

Achievements and Experience

Guest Services Core Trainer

October 2024 - Present

  • Partner with managers to generate and implement a training curriculum and benchmark for present and future trainers.

  • Hold other trainers and leads accountable in maintaining the Disney Service Standard.

  • Train new leads and trainers ​for the Recreation and Concierge departments.​

Guest Services Supervisor

July 2021 - Present

  • Utilize Microsoft Office Suite and MyTime to optimize schedules for over 30 employees.

  • Enhance guest experience and improve efficiency by optimizing daily assignments.

  • Foster employee growth through instruction, guidance, and constructive feedback, resulting in Disney's Grand Californian Hotel and Spa's Forbes recommended status.

Guest Services Trainer

April 2018 - Present

  • Certified Walt Disney Company and Ellis & Associates CPR trainer.

  • Facilitate multidisciplinary training for over 100 guest service associates.

  • Organize multi-departmental training exercises for onboarding employees.

Guest Services Specialist

April 2018 - Present

  • Maintain office and outdoor recreation areas beyond a Forbes standard.

  • Licensed in CPR and rescue techniques.

  • Resolve guest requests and concerns with minimal manager involvement.

Cabana Host

January 2020 - April 2023

  • Recognized by the Walt Disney Company for impeccable guest interactions.

  • Anticipated and exceeded wants and needs of VIP guests.

  • Utilized Microsoft Office Suites, a la Carte, and Opera systems daily to keep clear communication among various departments and to maximize the guest's time.

  • Coordinated with departments such as Front Desk, Downtown Disney, and the Food & Beverage teams to provide a memorable and positive vacation for the guests.

Production Assistant

July 2021 - September 2021

  • Generated vital logistical support such as organization, shipping and receiving, and sorting through countless outfits for the costuming team on Saved by the Bell (2020) season 2.

  • Processed and labeled over 175 costumes in two days across the greater Los Angeles area.

Screenwriting Assistant

January 2017 - December 2017

  • Provided coverage for multiple screenplays while utilizing Final Draft, Celtex, and other screenwriting programs.

  • Worked closely with Camille Tucker to enhance pitches and outlines into full screenplays.

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